Telecom CX & Operations with AI
Fewer Churns, Happier Networks
Cut churn and lift customer experience in telecom, the Churn Radar early-warning system, care conversations that save customers, bill-shock defense, field ops communication and B2B account care with AI support.
Who it is for: Telecom care team leads, retention specialists, franchise managers, B2B account managers and CX analysts.
Created by
ZLearning Faculty
Instructor
ZLearning Faculty
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one-time · ≈ $6.71 per course day
- All 7 days, fully interactive
- Copy-paste prompt vaults in every day
- Auto-saved workbooks + download kits (PDF, Word)
- Knowledge quests with instant feedback
- Official certificate of completion
Secure checkout via Stripe · instant access · no subscription
Digital product, non-refundable once delivered, unless the course differs from this page. Refund policy
- Duration
- 7 days
- Learn
- 90 min/day
- Total time
- 11 hours
- Price
- $47 one-time
- Level
- All levels · Contact-center friendly
- Access
- Lifetime + certificate
Start free. Upgrade when you are convinced.
Try the complete first day with any account, then decide. No card, no trial timer, no pressure.
Free Introduction
The complete Day 1 experience, the same lesson paying students get, in your portal.
- Full Day 1, every section, interactive
- Real prompt vault + hands-on mission
- Workbook + knowledge quest with instant feedback
- Progress saved in your own portal
- Signup only, no payment details
Instant portal access after signup
Full Course
Every day of the 7-day journey, plus your official certificate.
- All 7 days, fully interactive
- Copy-paste prompt vaults in every day
- Auto-saved workbooks + download kits (PDF, Word)
- Official certificate of completion
- Lifetime access, one-time payment
Secure Stripe checkout · one-time · lifetime access
What You Will Learn
Concrete, job-ready outcomes, hover (or tap) any point to see exactly where and how it is practiced inside the course.
- Spot at-risk customers early with the 4-signal Churn Radar
Hands-on practice, Built inside the course
You will practice this in a guided interactive lesson with a copy-paste prompt vault, a hands-on mission on your own real work, an auto-saved workbook and a knowledge quest, the same engine every day of this course runs on.
- Run save conversations with the First-Contact-Fix Loop
Hands-on practice, Built inside the course
You will practice this in a guided interactive lesson with a copy-paste prompt vault, a hands-on mission on your own real work, an auto-saved workbook and a knowledge quest, the same engine every day of this course runs on.
- Explain billing so customers stop calling back about the same bill
Hands-on practice, Built inside the course
You will practice this in a guided interactive lesson with a copy-paste prompt vault, a hands-on mission on your own real work, an auto-saved workbook and a knowledge quest, the same engine every day of this course runs on.
- Coordinate field and network teams without finger-pointing
Hands-on practice, Built inside the course
You will practice this in a guided interactive lesson with a copy-paste prompt vault, a hands-on mission on your own real work, an auto-saved workbook and a knowledge quest, the same engine every day of this course runs on.
- Protect enterprise SLAs with proactive B2B account care
Hands-on practice, Built inside the course
You will practice this in a guided interactive lesson with a copy-paste prompt vault, a hands-on mission on your own real work, an auto-saved workbook and a knowledge quest, the same engine every day of this course runs on.
- Use AI to summarize tickets, draft replies and spot churn patterns
Hands-on practice, Built inside the course
You will practice this in a guided interactive lesson with a copy-paste prompt vault, a hands-on mission on your own real work, an auto-saved workbook and a knowledge quest, the same engine every day of this course runs on.
- Ship a one-page CX turnaround plan for your team
Hands-on practice, Built inside the course
You will practice this in a guided interactive lesson with a copy-paste prompt vault, a hands-on mission on your own real work, an auto-saved workbook and a knowledge quest, the same engine every day of this course runs on.
Inside the Course
The engine behind every single day, hover (or tap) any card to see exactly what is included.
7 Days × 90 Min
A complete guided journey, one focused session a day, fully interactive, zero fluff.
Copy-Paste Prompt Vault
A professional prompt vault in every day, copy, paste, get results. Prompts become your assets.
Fully Engaging Workbooks
Interactive in-app workbooks with auto-save, plus fillable PDF, Word and printable versions.
Real-World Missions
Every exercise uses your actual job context, not toy examples. Practice while you learn.
Progress That Shows Everything
A living dashboard tracks every section, quiz and workbook field, and flags what is missing.
Certificate of Completion
Finish the journey and graduate with an official ZLearning certificate for your resume and LinkedIn.
Day-by-Day: Key Highlights
Exactly what happens on each day of your 7-day journey, hover (or tap) any day to see the full detail. Each day blends interactive lessons, a prompt vault, hands-on missions on your real work, a workbook and a knowledge quest, days unlock in sequence.
Telecom CX Economics
Day 1 · 90 min · 8 sections
- Apply The Churn Radar
- See the money view
Hover or tap for details
Telecom CX Economics
- Apply The Churn Radar, Put The Churn Radar to work on telecom CX economics: what a saved customer is actually worth, using the version taught today.
- See the money view, Acquiring a new subscriber costs multiples of retaining one.
- Run the ChatGPT lab, Use AI to summarize churn drivers from your ticket data into themes.
- Bank a real deliverable, Calculate the retention value of your top three customer segments.
The Churn Radar
Day 2 · 90 min · 8 sections
- Apply The First-Contact-Fix Loop
- See the money view
Hover or tap for details
The Churn Radar
- Apply The First-Contact-Fix Loop, Put The First-Contact-Fix Loop to work on the Churn Radar: four signals that predict leaving, using the version taught today.
- See the money view, Usage dips are the earliest and quietest churn signal.
- Run the Claude lab, Have AI scan usage notes and flag the four radar signals automatically.
- Bank a real deliverable, Apply the Churn Radar to ten live accounts and flag the at-risk ones.
Save Conversations: First-Contact-Fix
Day 3 · 90 min · 8 sections
- Apply The Bill Clarity Frame
- See the money view
Hover or tap for details
Save Conversations: First-Contact-Fix
- Apply The Bill Clarity Frame, Put The Bill Clarity Frame to work on save conversations with the First-Contact-Fix Loop, using the version taught today.
- See the money view, Customers forgive the problem, never the runaround.
- Run the Google Sheets lab, Rehearse an angry-customer save with AI playing the churner.
- Bank a real deliverable, Run three real save calls using Listen, Label, Fix, Verify, Follow-up.
Billing Clarity & Bill-Shock Defense
Day 4 · 90 min · 8 sections
- Apply The Churn Radar
- See the money view
Hover or tap for details
Billing Clarity & Bill-Shock Defense
- Apply The Churn Radar, Put The Churn Radar to work on billing clarity and the Bill-Shock Defense playbook, using the version taught today.
- See the money view, Bill shock churns customers who were otherwise happy.
- Run the Notion AI lab, Let AI draft plain-language billing replies for your top five complaint types.
- Bank a real deliverable, Rewrite one confusing bill explanation using Charge, Reason, Control, Choice.
Field & Network Coordination
Day 5 · 90 min · 8 sections
- Apply The First-Contact-Fix Loop
- See the money view
Hover or tap for details
Field & Network Coordination
- Apply The First-Contact-Fix Loop, Put The First-Contact-Fix Loop to work on field and network coordination without finger-pointing, using the version taught today.
- See the money view, Customers blame the brand, not the department.
- Run the Zendesk or Freshdesk lab, Use AI to write the cross-team escalation template everyone will accept.
- Bank a real deliverable, Map one recurring cross-team issue and design a shared handoff standard.
B2B Accounts & SLA Care
Day 6 · 90 min · 8 sections
- Apply The Bill Clarity Frame
- See the money view
Hover or tap for details
B2B Accounts & SLA Care
- Apply The Bill Clarity Frame, Put The Bill Clarity Frame to work on B2B accounts and the SLA care rhythm, using the version taught today.
- See the money view, Enterprise churn is silent until the renewal quarter.
- Run the ChatGPT lab, Have AI draft the SLA health report template for account reviews.
- Bank a real deliverable, Build a monthly SLA care cadence for your top three enterprise accounts.
Capstone: Your CX Turnaround Plan
Day 7 · 90 min · 8 sections
- Apply The Churn Radar
- See the money view
Hover or tap for details
Capstone: Your CX Turnaround Plan
- Apply The Churn Radar, Put The Churn Radar to work on the capstone: your one-page CX turnaround plan, using the version taught today.
- See the money view, A CX plan is three fixes executed, not thirty listed.
- Run the Claude lab, Have AI red-team the plan for operational resistance and blind spots.
- Bank a real deliverable, Publish a CX turnaround plan with three fixes and one metric each.
Frequently Asked Questions
ZLearning Faculty
ZLearning faculty, every journey is built on real corporate workflows: reports, pipelines, decks and decisions, not theory.
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Secure checkout via Stripe · lifetime access · Digital product, non-refundable once delivered unless the course differs from this page · Refund policy